Overview & Philosophy

At Bahara Media, we operate on a results-oriented, week-by-week billing model. We believe that if we are not delivering value, you should not be paying — which is precisely why we do not lock clients into monthly retainers or long-term contracts.

This policy outlines clearly what is and is not eligible for a refund across all of our service tiers. We ask that all clients read this document carefully before engaging our services, as payment constitutes acceptance of these terms.

$100 Trial Refund Policy

The $100 seven-day trial is a performance marketing engagement designed to demonstrate our capabilities within a fixed window. Because the trial involves immediate resource allocation — including team time, ad account setup, strategy, and campaign launch — the following terms apply:

• No refund after campaign launch. Once your campaign has been set up and ads are live, the $100 fee is non-refundable. The work has been delivered and resources committed.
• Full refund if we fail to launch. If Bahara Media fails to launch your campaign within the agreed 7-day window due to reasons on our end, you are entitled to a full $100 refund.
• No refund for poor ad performance. Advertising results are inherently variable and depend on many factors outside our control — market conditions, audience behaviour, offer quality, and landing page conversion rates. Poor ROAS or low conversions during the trial period do not constitute grounds for a refund.
• No refund if client is ineligible. If a client misrepresents their eligibility (e.g. claims to have a live website or landing page but does not), no refund will be issued. It is the client's responsibility to meet the stated prerequisites before purchase.
• Partial credit at our discretion. In cases where the campaign was launched but significantly underdelivered due to circumstances within our control, we may at our discretion offer a partial service credit toward the weekly plan — not a cash refund.

Weekly Plan Refund Policy

Our weekly plan is billed at $203 per week (7 days × $29/day), payable in advance at the start of each weekly sprint. Because deliverables are defined, agreed upon, and worked on immediately after payment, the following terms apply:

• No refund after sprint commencement. Once a weekly sprint has begun — meaning the kickoff call has taken place and work has started — the weekly fee is non-refundable for that sprint.
• Full refund if we do not begin work. If payment has been made but no work has commenced (no kickoff, no deliverables started), a full refund will be issued within 5 business days upon request.
• Re-delivery instead of refund. If deliverables for a given week were not completed to the agreed specification through fault on our end, we will re-deliver or complete the outstanding work in the following week at no additional charge. Cash refunds are not issued for incomplete deliverables unless re-delivery is not possible.
• Cancellation mid-week. If a client chooses to cancel mid-sprint, no partial refund is issued for the days remaining in that week. The sprint fee covers the full week of work allocation, not just the hours actively worked.
• Cancellation for future weeks. Clients may cancel future weekly sprints at any time with no penalty, provided cancellation is communicated before the next sprint payment is processed. Future weeks that have not been paid for carry no cancellation fee.

Enterprise & Agency Refund Policy

Enterprise and agency partnerships operate under individually negotiated agreements. The refund terms outlined in this general policy serve as a baseline, but specific terms — including milestone-based refunds, project-based credits, and dispute resolution procedures — will be detailed in your signed Service Agreement.

In the absence of a specific clause in your agreement, the following defaults apply:

• Deposit payments (typically 30–50% of project value) are non-refundable once strategy and pre-production work has commenced.
• Milestone payments are non-refundable once the corresponding milestone has been delivered and approved — verbally or in writing — by the client or their representative.
• Unstarted work that has been paid for in advance may be refunded upon written request and mutual agreement, less any administrative or planning costs already incurred.
• White-label deliverables that have been completed and handed over are non-refundable, regardless of whether the end client has reviewed or approved them.

Ad Spend Policy

This is one of the most important sections to understand before engaging any performance marketing service. Bahara Media charges for the management, strategy, and execution of advertising campaigns — not for the ad spend itself.

• Ad spend is not our fee. Our fee covers strategy, creative, setup, management, and reporting. Ad spend is an entirely separate cost paid by you to the platform.
• We cannot refund ad spend. Money spent on ads goes directly to Meta, Google, or other platforms. We have no access to those funds and cannot reverse or recover them on your behalf.
• Paused campaigns. If a campaign is paused at the client's request mid-sprint, the weekly management fee still applies. Unspent ad budget remains in your platform account and can be used in future campaigns.
• Platform errors. If a platform overbills or charges incorrectly, clients must dispute this directly with the platform. Bahara Media will provide documentation and support to assist, but we are not financially liable for platform errors.

Refund Eligibility

The following table summarises what is and is not eligible for a refund under this policy.

How to Request a Refund

Refund requests must be submitted formally. Verbal requests or casual messages in WhatsApp/Slack will not be accepted as formal submissions. Please follow the process below:

Refund Timeline

Approved refunds are processed as follows:

• Credit/Debit Card payments: 7–10 business days to reflect in your account, depending on your card issuer.
• Bank transfer payments: 3–5 business days from the date we initiate the transfer.
• Service credits (where applicable instead of cash): Applied to your account immediately and valid for 90 days.

Disputes & Chargebacks

We strongly encourage all clients to contact us directly before initiating a chargeback with their bank or card provider. Chargebacks bypass our internal resolution process and result in additional costs and complications for both parties.

• Contact us first. We commit to responding to all disputes within 2 business days and resolving them within 7 business days wherever possible.
• Unauthorised chargebacks. If a chargeback is filed without first contacting us, and we determine the chargeback to be unjustified under this policy, we reserve the right to contest it and provide full documentation of services rendered to the payment processor.
• Account suspension. Clients who initiate a chargeback without prior contact may have their account suspended pending resolution. Future services will not be provided until the matter is fully resolved.
• Fraudulent claims. Any attempt to obtain a refund through false claims or misrepresentation will be treated as fraud and may be referred to the appropriate authorities.

Contact Us

If you have any questions about this Refund Policy, or wish to submit a refund request, please reach out through the following:

• Email: hello@baharamedia.com — for all refund requests and billing queries
• Response Time: We respond to all emails within 2 business days (Monday–Friday, excluding public holidays)
• Formal Requests Only: Refund requests submitted via WhatsApp, Slack, or social media will not be processed — email is required